FBH is under no obligation to moderate updates you may wish to make to your website or Control Panel configuration… Customers are advised; any damage to a website that could occur during an update or modification of code is by no means the responsibility of the host (web.vossservices.com). If the damage is extensive it is possible to retrieve a working copy of any section from our archives that can be applied to your account… Please note our archives may not be completely up-to-date (if you modify your website) and your site may revert to an older version. We also advise that database modifications are made at a client’s own risk. It is STRONGLY recommended; FULL backups of all SQL Databases are made before any work is started… Please note: Any work taking place to repair damage for which FBH is not accountable will be charged according to the work band the nature of the task most closely relates to.
Website and hosting updates are separated into different bands according to their nature – listed below: –
Band A – Full Website re-design and account purge
Band B – Additional scripts or script modification
Band C – Full Content Update
Band D – Minor text based content modification
Band E – FBH Mandatory Updates
Band F – Urgent Repair
Band G – Repair at next available maintenance check.
Bands D and E are not subject to charge as they are covered by your hosting payment(s).
Band G will not be charged but covers very minor alterations at your request during a maintenance check.
This band refers to any updates FBH may make to the server to greater improve your service… This can include minor security updates; CPanel upgrades or more reliable SPAM filters. The client will not be informed about most changes, but only those that directly affect them. The client will also be informed if they need to opt in to take advantage of an update.
Band F may be subject to charge if changes have been made to your account that cause your website to cease functioning properly. If however you find a problem with your website that has been caused by a member of FBH maintaining/working on your account, the issue will be resolved without charge.