Our clients certify that they will use our services only to send messages (including, without limitation, text messages and commercial emails) to customers and prospects that have expressly consented (opted-in) to receive them. Our clients are forbidden to transmit unsolicited text messages or commercial email (spam) via our system. Forbest Hosting does not buy or sell email or phone number lists, nor do we allow our clients to use purchased or harvested email or phone number lists (see below).
Additionally, for email messages, Forbest Hosting offers confirmed opt-in as an optional tool for our clients to use to help minimize allegations of spam and abuse. When a list is designated as “confirmed opt-in,” Forbest Hosting’s system automatically sends a follow-up email message to each subscriber on such lists asking the recipient to verify that they wish to receive communications via email message. Only those subscribers responding affirmatively will be opted-in to future mailings/messages sent via the Forbest Hosting system. For text messages, Forbest Hosting offers a “double opt-in” functionality that our clients can use to confirm their subscribers’ agreement to receive text messages from them. It is our clients’ responsibility to ensure that any legally required disclosures are provided to their customers and prospects at the time and in the manner required by any applicable law.
We additionally require that clients reconfirm (permission pass) or stop mailing/messaging an existing list when it is determined to be in violation of our anti-spam policies. Repeated violations or failures to comply with our policies may result in termination of that client’s access to the Forbest Hosting system. If an industry or government group creates a list of email addresses, telephone numbers or other addresses whose status has changed–such as email addresses added to a “do not contact” list or telephone numbers that have been assigned to a new user–Forbest Hosting reserves the right to block messages from being sent to those addresses/numbers. However, the responsibility for ensuring compliance with any obligation to refrain from sending messages to such addresses/numbers rests with our customers. Forbest Hosting shall not be liable either for blocking or for any failure to block messages to such addresses or phone numbers.