On Virtual accounts there is a 30-day money back guarantee.

if you choose to terminate your account within 30 days of signing up, you will receive a full refund. You need to notify us through the Help Desk within 30 days after your initial signup to receive a full refund. We will terminate the account immediately upon notification, so make sure to remove/copy your data if needed.

We will send invoices out between the 1st and 7th of each month via e-mail.  If payment is not received within 15 days after the invoice date, your account will be suspended and a followup reminder will be sent out. You will then have an additional 5 days to make payment. If we have not received payment within those 5 days and you have not contacted us to make other arrangements, your account will be terminated. Once your account is terminated, all data is lost and a new account would need to be established.

Our job of support is to help you understand of our web hosting system and so use it correctly and effectively, which doesn't include training you on some basic or advanced web education issues. It's you own responsibility to learn the necessary knowledge to build your website and database. So if you have such questions: "How do I use FrontPage to write my web page" or " how do I build a database", please consult FrontPage help file and that database related documentations for it.

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